A: We recive Paypal, Credit Card, T/T
A: Yes, the material (rattan material, cushion material, cushion color) and size can be changed according to your requirements. If you want to design a product, just send us the design draft. We very much welcome OEM/ODM.
For product show in website, there is no MOQ. We recommend more products for you to buy once time(mixed batches are allowed), Beacuse we use a minimum of 20-foot containers to ship each order. But sample order is acceptable.
A: For product shown in website, Normally 3 days for sample and 3-7 days for bulk. For bulk customized product 30-45 days.
A: FOB yantian,shenzhen.
A: Shipping costs depend on the following factors:
①Container size (20′, 40′, 20’HQ, 40’HQ), the choice of container is based on your order.
②Destination country and city.
③Season: Shipping costs may fluctuate depending on the time of year
Regarding logistics costs, you can pay directly to the freight company, or you can transfer payment to us.
A: Shipping time depends on the destination country and city.
A: We will pack the products in sturdy cartons to ensure safe transportation. In addition we recommend that you purchase insurance to cover possible damage.
A: To estimate customs clearance fees, you should send your order’s item details packing slip to your customs broker. We will sort out the product list included in your order and the corresponding HS code.
A: We do not accept returns without reason. For defective products, please contact us as soon as possible after receiving the goods so that we can confirm whether the product defect is caused by our negligence or the shipping process. Confirmation is our responsibility and we will provide two solutions:
①Free replacement(ship together with next order)
②Refund
A: The time it takes to process a refund or replacement of defective goods usually depends on the nature of the defect and the customer’s location. We aim to resolve such issues as quickly as possible, usually within 7-14 business days of reporting a defect.